RESPONSIBLE SOCIAL GAMEPLAY (RSG) POLICY

Version: 3.0

Date of last Update: 28 November 2022

Virtual Gaming World (VGW) and Chumba Casino are committed to the protection of our players and promoting responsible social gameplay as a policy of customer care and social responsibility.

We believe it is our shared responsibility with you, our customers, to ensure that you enjoy your experience on our platforms, while remaining fully aware of the potential risks that can be associated with computer gameplay if you don't remain in control and encourage you to use the RSG tools available at your disposal.

To ensure that you continue to enjoy safe and manageable play, we fully support responsible social gameplay and have put measures in place to assist players who wish to control their play and we reserve the right to activate these measures unilaterally if, in our sole discretion, we consider them necessary.

  1. INTRODUCTION

    1. Virtual Gaming World (VGW) describes the Responsible Social Gameplay (RSG) policy and tools, information and resources available to players who have registered on Chumba Casino.
    1. This Responsible Social Gameplay policy forms part of the Terms and Conditions for use of Chumba Casino. VGW may periodically update the RSG policy and will notify players of any updates.
  2. VGW'S RSG PROGRAM

    1. VGW's RSG program is centered around our guiding principles of providing our customers with tools, information and resources that they need to:
      1. Make an informed decision in their gameplay
      2. Prevent problem gameplay from occurring on our site
    2. VGW's RSG program is designed to support the needs of individuals at any stage of the customer journey from registration to redemption and gameplay spectrum from low risk to at-risk. To do this, VGW's RSG program offers a range of player education, controls tools and resources for professional help.
    3. VGW also understands that it is a shared responsibility to achieve a safe and fun game environment and that it is ultimately an individual's choice to play. VGW does not counsel nor police our customers behavior rather focus on providing the tools and informing, educating and supporting informed decisions.
    4. VGW has well trained staff able to assist you and are encouraged and empowered to proactively provide information and tools.
  3. RSG PLAY CONTROL TOOLS

    1. Activity Reminders - Accessible through Account Settings
      1. Chumba assists your play by providing an Activity Reminder every hour.
      2. The Activity Reminder:
        1. suspends play and indicates how long you have been playing;
        2. displays your play history since logging in; and
        3. allows you to end the gameplay session or continue playing
    2. Account History - Accessible through Account Settings
      1. Gameplay History
        1. Shows the result of each spin/hand played over a two (2) week period.
      2. Purchase & Prize History
        1. Shows your daily claims, purchases and redemption history over a two (2) week period.
    3. Limits - Accessible through “Contact” form in platform under “Responsible Social Gameplay options”
      1. Purchase Limit
        1. Provides the ability to limit the amount you choose to purchase during your chosen period of time. Once the limit is reach, it will not be able to make any new purchases till the limit resets.
        2. Period options are Daily, Weekly or Monthly
        3. Limit can be adjusted or removed at any time. A decrease of limit value will have immediate effect while an increase of limit value or removal of limit take effect following a seventy two (72) hour cooling period.
      2. Playthrough Limit
        1. Provides the ability to set the maximum amount in sweeps coins value you can play through regardless of the gameround result for your chosen period of time. Once the limit is reached, it will not be able to play anymore till the limit resets.
        2. Period options are Daily, Weekly or Monthly.
        3. Limit can be adjusted or removed at any time. A decrease of limit value will have immediate effect while an increase of limit value or removal of limit take effect following a seventy two (72) hour cooling period.
      3. Daily Time Limit
        1. Provides the ability to set exactly how many hours you are logged into your account up to a maximum of 10 hours per day. Once the limit is reached, you will be logged out till the next day.
        2. Limit can be adjusted or removed at any time. A decrease of limit value will have immediate effect while an increase of limit value or removal of limit take effect following a seventy two (72) hour cooling period
  4. RSG ACCESS CONTROL TOOLS

    1. Taking a Break - Accessible through “Contact” form in platform under “Responsible Social Gameplay options”
      1. Allows a short break from playing, during this time you will not be able to access your account
        1. Available options are 1 day, 3 days, 7 days, 14 days, 30 days
        2. It will not be possible to to reactivate your account till the chosen period ends
    2. Self-Exclusion - Accessible through “Contact” form in platform under “Responsible Social Gameplay options”
      1. If gameplay has caused a negative impact on your mental health, finances or relationship with friends or family, or If you are losing control of your gameplay, a self-exclusion allows you to suspend your account for a longer period of time. During this period you will not be able to access your account.
        1. Available options are 6 months, 1 year, 3 years, 5 years and Indefinite.
        2. Any remaining balance of cleared sweeps coins will be redeemed
        3. You will be unsubscribed from receiving any marketing communications
        4. It will not be possible to reactivate your account till the chosen period ends
        5. Where an indefinite self exclusion is in effect, a minimum of six (6) months must have passed before the account can be reactivated
        6. The account will automatically reactive once the chosen period has lapsed.
        7. Where an indefinite self exclusion is in effect, a seven (7) day cooling period will apply prior to the account being reactivated.
    3. Permanent Closure - Please contact customer support
      1. You may choose to permanently close your account. If you wish to do so, make a written email request to Customer Support via this form requesting a “Permanent Account Closure” and state the reason for closure. Please note that unlike an indefinite self-exclusion, a permanent closure is irreversible and cannot be reactivated under any circumstances.
  5. SELF-ASSESSMENT

    1. If you think your or someone else's computer gameplay is becoming problematic, then it may be handy to consider the self-assessment questions available here.
  1. SUPPORT ORGANIZATIONS

    1. If gameplay has caused a negative impact on your mental health, finances or relationship with friends or family, we advise you to get in touch with the following help and support organizations:
      1. Counseling
        1. Gaming Addicts Anonymous (GAA), a fellowship of people who support each other in recovering from the problems resulting from excessive game playing.
      2. Credit Counseling
        1. Financial Counseling Association of America (FCAA), a professional association of financial counseling agencies who assist consumers with financial counseling services of all kinds, as well as debt management plans for the repayment of unsecured debts.
        2. National Foundation for Credit Counseling (NFCC), one of the oldest networks of nonprofit financial counseling agencies, the NFCC is here to help you defeat your debt and look forward with confidence.
    2. Please note these organizations are independent support services and are NOT in any way affiliated with VGW. They do NOT provide customer support or dispute resolution services. Should you wish to discuss any matter or complaint related to your account, you can do so by contacting us using this form.
  2. EDUCATION INFORMATION ON RESPONSIBLE SOCIAL GAMEPLAY

    1. Principle of gameplay
      1. Randomness: Remember that gameround outcomes are completely random, results cannot be predicted and are independent of past or future outcomes.
      2. Return to Player (RTP): This is the average return in the winnings and prizes over the lifetime of a slot type game. i.e if a slot type has an 8% advantage then the avg RTP will be 92%.
      3. Advantage: All casino type games are designed with a slight advantage that favors the game provider.
    2. Common Misconceptions
      1. “I'm due for a win” You cannot predict when you're going to win. All outcomes are random.
      2. “I always win with my lucky charm and pre-game ritual” Although they might be fun, charms and rituals don't affect your chances of winning. All outcomes are random.
      3. “The longer I play, the more chance i'll win” Time spent has no effect on your chances of winning. All outcomes are random
      4. “These Games are rigged” All the games pass by the seal of approval of independent auditors to provide a completely transparent gameplay environment.
    3. Tips for Safe Gameplay
      1. Avoid gameplay while upset or emotional.
      2. Take frequent breaks during your gameplay sessions.
      3. Avoid gameplay while intoxicated.
      4. Avoid canceling redemptions.
      5. Remember that gameplay is only a form of entertainment, it should not be seen as a source of income or an escape from reality.
      6. Purchase only with money that you can afford to spend.
      7. Set a budget and don't go over it.
      8. Set a time limit before playing.
      9. Don't try to chase your spent money, accept them as part of the experience.
      10. Understand how games work before playing and remember that the results are random.
      11. Never let gameplay affect your employment, family/friends or academic commitment.
    4. What is Problem Gameplay
      1. An urge to continue despite the need to stop. Negative impact can include
        1. Financial
          1. Cannot pay bills
          2. Borrowing money to maintain life expenses
          3. Eviction or loss of home
          4. Repossession of car and valuables
        2. Family
          1. Unhappy home environment
          2. Missing family events and gatherings
          3. Disconnect and disassociation of family members
        3. Employment
          1. Missing work
          2. Reduction in productivity and competence
          3. Loss of employment
        4. Health
          1. Anxiety
          2. Depression
          3. Isolation
          4. Increases stress
    5. Know the Signs
      1. Purchasing beyond one's means
      2. Not being able to pay bills due to excess spending
      3. Staying home from work to play
      4. Feeling frustrated on days when not playing
      5. A constant need to increase the level of play to reach the same levels of fulfillment and excitement
      6. Playing in order to escape from stress of life
      7. Lying about the amount of money or time that is spent
      8. Hiding play behavior from significant others
      9. Putting gameplay above one's family, friends or other interests
      10. Lying, borrowing, stealing or committing fraud to get money to play
      11. Depressive or even suicidal feelings during or after playing
  3. PLAYER PROTECTION POLICY

    1. Protection Of Vulnerable
      1. Make sure that the decision to play on our platform is your own personal choice and responsibility.
      2. We do not recommend playing on our platform if:
        1. You are being treated or are in recovery for an addiction/dependency;
        2. You are under the influence of alcohol or any other substance; or
        3. You are currently experiencing financial difficulty or a traumatic life event
        4. Do not understand how to play the games
        5. Have any mental health concerns, cognitive impairment or brain injury
    2. Protection of Minors
      1. VGW has identity checks in place to mitigate and prevent the risk of underage gameplay on our platform.
    3. If you share your mobile phone, tablet, laptop, or computer with friends or family who are under the legal age to participate in online social gameplay, we recommend that you restrict their access to our platform by using one of the below services:
      1. netnanny.com - filtering software that protects children from inappropriate web content.
      2. Cybersitter.com - filtering software that allows parents to add their own sites to block.